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Why are waiting times at the TUI fly customer service center so long?

Due to the impact of the coronavirus on our flights and the many questions we have received, waiting times at the TUI fly Customer Service Center may be very long. We do everything we can to help you as quickly as possible. You can also find the most recently updated information in the frequently asked questions below.

Can I make changes to my TUI fly booking?

All TUI fly bookings made from 01/09/2021 until 30/09/2021 can change 1 time and free of charge up to 7 days* before departure, to any other destination or later date until 31/12/2021. All TUI fly bookings made as of 01/10/2021 are subject to change in accordance with the regular conditions of carriage, no deviating conditions apply.

Is TUI fly available in my country?

TUI fly is active in different countries. You are on the French website. You can choose another TUI fly website here. Our summerflights are available! Check your reservation, book your seats online, check in online...

What does TUI fly Deutschland mean?

TUI fly Deutschland, formerly TUIfly, is a German leisure airline owned by the travel and tourism company TUI Group. It is headquartered at Hannover Airport with bases at several other German airports.

How does TUI fly contact customers in advance?

Where possible, TUI fly will take reasonable steps to contact customers in advance at the phone number (s) provided in your reservation record. If you booked with a travel agency, and no contact number exists in our system, our reservations representatives will attempt to contact the agency.

Are there any flight delays with TUI?

Here at TUI, we’re proud to have been named the World’s Best Leisure Airline for five years in a row. And the majority of our flights get you away on time. But no one’s perfect, so, unfortunately, flight delays sometimes happen.

How far in advance can I Change my Tui flight?

All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 7 days before departure, to any other destination or later date that is available at the time of change. More information is available here.

Are You struggling to speak to TUI on the phone?

TUI customers have racked up large phone bills waiting to speak to customer services about cancelled holidays - now the Money Saving Expert has come to their rescue Martin Lewis has revealed a top tip for all the suffering TUI customers out there who have been trying to speak to the tour operator on the phone but failing miserably.

How many countries does TUI fly fly to?

TUI Fly serves 5 domestic destinations and 115 international destinations in 29 countries, as of December 2021. The following is an overview of all TUI Fly flights and destinations:

Can I Change my Flight with TUI?

For all TUI fly flights already booked and all new bookings, with a departure date not later than 31 March 2021, you can change on a one-time basis the date and/or destination of your flight free of charge until 7 days prior to departure, to any date/destination available at the time of change.

What can I buy on TUI fly?

On your next flight, TUI fly will offer you the possibility to purchase a limited assortment of snacks and beverages on board. We ask you to pay contactless or by card if possible. Unfortunately, it is temporarily not possible to purchase tax free products like cosmetics and perfumes.

Is it safe to travel with TUI fly?

TUI fly is your trusted partner for safe travelling. After all, the safety of all our customers and employees is our top priority.

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